Shipping policy

Effective Date: [09/09/2025]

At Winly.in, represented by the brand name WINLY, we are committed to ensuring safe, reliable, and timely delivery of your orders. By shopping with us, you agree to the terms and conditions outlined in this Shipping & Delivery Policy.

1. Domestic Shipping (India)

  • Dispatch Time: Orders are shipped within 48 working hours (Monday to Saturday, excluding national and declared holidays).

  • Origin: All shipments are dispatched from our warehouse in Chengalpattu, Tamil Nadu (India).

  • Carrier: Domestic deliveries are handled by India Post.

  • Delivery Timeline: Standard delivery is typically 7–10 working days, depending on your location.

  • Tracking: Tracking details are shared via Email/SMS once your order is dispatched.

  • Address & Contact: A complete address with PIN code and an active contact number must be provided. Deliveries cannot be made to P.O. Boxes.

  • Delivery Attempts: Our courier partner will attempt delivery up to three times. If unsuccessful, the package may be returned.

  • Order Changes: Orders cannot be modified once fulfilled. Address changes are only accepted if requested within 12 hours of placing the order.

  • Multiple Items: Whenever possible, multiple products in a single order will be shipped together; however, separate shipments may occur.

2. International Shipping

  • Dispatch Time: All international orders are shipped within 48 working hours.

  • Standard Carrier: For most international destinations, we ship via India Post International Services.

  • Delivery Timeline: Standard delivery is 10–15 working days, subject to the destination country and customs clearance.

  • Shipping to the USA:

    • Due to recent tariff disruptions, India Post has suspended postal services to the United States.

    • For U.S. orders, we fulfill shipments through alternative international courier partners.

    • Please note that U.S. regulations currently impose tariffs between 25% and 50% on certain categories of Indian goods.

    • All customs duties, tariffs, import taxes, and clearance charges are the responsibility of the buyer. These are not included in our product prices or shipping charges.

  • Other Countries:

    • Customs duties, import taxes, or other clearance fees (if applicable) must be paid by the buyer directly to local authorities or the courier.

    • Winly.in is not responsible for delays caused by customs or refusal to pay duties at the destination.

3. Additional Notes

  • Orders are processed only on working days (Monday–Saturday).

  • Delivery timelines are estimates and may be affected by customs clearance, courier delays, public holidays, or unforeseen disruptions.

  • If a paid product becomes unavailable after purchase, we will notify the buyer within 2 working days and provide alternatives or issue a refund.

4. Customer Support

For any queries related to shipping or delivery, please contact us:
📧 info@winly.in

Our support team will be happy to assist you with order tracking, delivery issues, or international shipping clarifications.

Customers rate us 4.7/5 based on 41 reviews.