Refund policy

Effective Date: [19/01/2026]

At Winly, customer satisfaction is our priority. While we strive to ensure that every product reaches you in perfect condition, we recognize that issues may sometimes occur. Please read our Return & Refund Policy carefully before placing an order.

1. Domestic Orders (India)

Eligibility for Returns

You may request a return if:

  • The product is damaged or defective.

  • You received the wrong product.

Conditions:

  • Products must be unused, in original packaging, and include all accessories/manuals.

  • Returns are not accepted for:

    • Change of mind, size, or color preference.

    • Minor variations in product appearance (due to photography/screen differences).

    • Products marked as Final Sale.

Return Window

  • Return requests must be raised within 7 days of delivery by emailing info@winly.in with order details and supporting images.

Return Shipping

  • If the return is due to damage, defect, or wrong item, Winly will cover the return shipping cost.

  • If exceptionally approved for other reasons, the customer will bear the return shipping cost.

Refunds

  • Refunds are processed once the returned product is received and inspected.

  • Restocking Fee: A 15% fee will be deducted from the order value.

  • Method: Refunds are issued to the original mode of payment.

  • Timeline: 7–14 business days after inspection.

  • Note: Shipping charges are non-refundable unless the return is due to our error.

Replacements

  • Damaged, defective, or wrong items are eligible for a replacement at no additional cost.

Non-Returnable Items

  • Used cookware, mixer jars, or appliances.

  • Products damaged due to customer misuse.

  • Clearance/discounted items marked “Final Sale.”

2. International Orders

  • All international orders are final sale.
    We do not accept returns or exchanges for orders shipped outside India.

  • Customers are responsible for providing accurate delivery details, including address, contact number, and availability to receive or collect the parcel.

  • Failed Delivery / Non-Collection
    If a shipment cannot be delivered due to:

    • Customer unavailability

    • Failure to collect from the local pickup point

    • Refusal to accept the parcel

    • Incorrect or incomplete address

    and the parcel is returned to us, the following will apply:

    • Return shipping charges levied by the courier/customs will be deducted from the refund

    • Original shipping charges, customs duties, import taxes, and clearance fees are non-refundable

    • Any additional courier or handling charges will also be deducted

  • Refund Eligibility
    If the returned shipment is successfully received back by us in original condition, only the product value (after deducting return shipping and related charges) will be refunded.

  • Unclaimed Shipments
    If a customer fails to collect the parcel within the carrier’s holding period and it is returned or abandoned, Winly will not be responsible for losses caused by non-collection.

  • Customs Responsibility
    Customers are fully responsible for customs duties, import taxes, and local clearance requirements in their country.

  • Transit Damage
    If a package arrives visibly damaged, customers must contact us within 24 hours of delivery at info@winly.in with clear photos for case-by-case assistance.

3. Contact Us

For all return and refund queries, please reach us at:
📧 info@winly.in
🌐 www.winly.in

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