Refund policy

Effective Date: [19/01/2026]

At Winly, customer satisfaction is our priority. While we strive to ensure that every product reaches you in perfect condition, we recognize that issues may sometimes occur. Please read our Return & Refund Policy carefully before placing an order.

---

1. Domestic Orders (India)

Eligibility for Returns

You may request a return if:

• The product is damaged or defective.

• You received the wrong product.

Conditions:

• Products must be unused, in original packaging, and include all accessories/manuals.

• Returns are not accepted for:

  • Change of mind, size, or color preference.

  • Minor variations in product appearance (due to photography/screen differences).

  • Products marked as Final Sale.

Return Window

• Return requests must be raised within 7 days of delivery by emailing info@winly.in with order details and supporting images.

Return Shipping

• If the return is due to damage, defect, or wrong item, Winly will cover the return shipping cost.

• If exceptionally approved for other reasons, the customer will bear the return shipping cost.

Refunds

• Refunds are processed once the returned product is received and inspected.

• Restocking Fee: A 15% fee will be deducted from the order value.

• Method: Refunds are issued to the original mode of payment.

• Timeline: 7–14 business days after inspection.

• Note: Shipping charges are non-refundable unless the return is due to our error.

Replacements

• Damaged, defective, or wrong items are eligible for a replacement at no additional cost.

Non-Returnable Items

• Used cookware, mixer jars, or appliances.

• Products damaged due to customer misuse.

• Clearance/discounted items marked “Final Sale.”

---

2. International Orders

• All international orders are final sale.
  We do not accept returns or exchanges for orders shipped outside India.

• Customers are responsible for providing accurate delivery details, including address, contact number, and availability to receive or collect the parcel.

• Failed Delivery / Non-Collection
  If a shipment cannot be delivered due to:

  • Customer unavailability

  • Failure to collect from the local pickup point

  • Refusal to accept the parcel

  • Incorrect or incomplete address

  and the parcel is returned to us, the following will apply:

  • Return shipping charges levied by the courier/customs will be deducted from the refund

  • Original shipping charges, customs duties, import taxes, and clearance fees are non-refundable

  • Any additional courier or handling charges will also be deducted

• Refund Eligibility
  If the returned shipment is successfully received back by us in original condition, only the product value (after deducting return shipping and related charges) will be refunded.

• Unclaimed Shipments
  If a customer fails to collect the parcel within the carrier’s holding period and it is returned or abandoned, Winly will not be responsible for losses caused by non-collection.

• Customs Responsibility
  Customers are fully responsible for customs duties, import taxes, and local clearance requirements in their country.

• Transit Damage
  If a package arrives visibly damaged, customers must contact us within 24 hours of delivery at info@winly.in with clear photos for case-by-case assistance.

---

3. Contact Us

For all return and refund queries, please reach us at:
📧 info@winly.in
🌐 www.winly.in